Privacy Policy

Last updated: 2026-06-02

This policy describes how CDM Print collects, uses, and protects your personal information when you use cdmprint.ca or our printing services. It complies with Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.

1. Who we are

CDMPrint.ca Inc. ("CDM Print"), located at 4119 boul. Saint-Laurent, Montréal (Québec) H2W1Y7, Canada, phone 514-844-0388, is responsible for the processing of your personal information under Law 25.

2. Personal information we collect

  • Customer account: first and last name, email address, phone number, password (encrypted).
  • Orders: billing address, shipping address, products ordered, amounts, purchase history.
  • Uploaded files: files you send us for printing (PDF, images, etc.). These files are confidential and used only to fulfill your order.
  • Payment: credit card information is processed directly by our payment processor (Stripe). We never store your full card number.
  • Technical data: IP address, browser type, pages visited (as server logs, for security and debugging purposes).
  • Analytics data: only if you have consented via the cookie banner. See our cookie policy.

3. Purposes of processing

  • Create and manage your customer account.
  • Process and deliver your orders.
  • Communicate with you about your orders (confirmation, tracking, review request).
  • Issue invoices and maintain our accounting records.
  • Improve the site (only with anonymized data and consent).
  • Comply with our legal and tax obligations.

4. Third parties with access to your information

We share personal information only with providers necessary to our operations:

  • Stripe (card payment processing): name, email, amount. Stripe is PCI-DSS certified.
  • FedEx (shipping): name and shipping address, when you choose the delivery option.
  • Microsoft 365 / Outlook (transactional emails): email address and content of service messages.
  • Google Analytics and Microsoft Clarity (usage analytics, with your consent only): anonymized browsing data.
  • Our infrastructure hosting provider: technical data storage for the site.

We never sell your personal information to third parties and we do not use it for advertising purposes.

5. Retention periods

  • Customer accounts: as long as your account is active, plus 3 years after the last order, to meet accounting and tax obligations.
  • Uploaded files: kept up to 12 months after order delivery, then deleted.
  • Billing data: 7 years (tax obligation).
  • Server logs: 7 days.
  • Analytics data: per Google Analytics policy (14 months by default) and Microsoft Clarity (3 months).

6. Where data is processed and stored

Your information is primarily processed in Canada. Some sub-processors (Stripe, Google, Microsoft) may process data outside Canada, in jurisdictions offering an equivalent or higher level of protection (compliant international transfer frameworks).

7. Your rights

Law 25 grants you the following rights:

  • Access: obtain a copy of the personal information we hold about you.
  • Rectification: have inaccurate or incomplete information corrected.
  • Deletion: request deletion of your information (subject to our legal obligations).
  • Portability: receive your information in a commonly used structured format.
  • Withdraw consent at any time for processing based on consent (analytics cookies, marketing communications).
  • Information on automated decision-making: we make no automated decisions producing legal effects on you.

To exercise these rights, write to info@cdmprint.ca. We respond within 30 days.

8. Person in charge of personal information protection

Under Law 25, you can reach our person in charge of personal information protection at info@cdmprint.ca or by mail at the address listed in section 1.

9. Privacy incident

In the event of a confidentiality incident presenting a serious risk of harm, we will notify affected individuals and the Commission d'accès à l'information du Québec, as required by Law 25.

10. Cookies

Our use of cookies is detailed in the cookie policy.

11. Changes

This policy may be updated. The last updated date is shown at the top of the page. Significant changes will be communicated by email to account holders.